Refund Policy for Australia

Refund Policy for Australia

At Alibarbarboutique, customer satisfaction is important to us. If there is an issue with your order, please contact our customer service team so we can review the matter and assist you in accordance with this Refund Policy.

1. Refund Eligibility

To be eligible for a refund, the following conditions must be met:

• The item must be unused, unopened, and in its original packaging.

• The refund request must be submitted within 7 days of delivery.

• Proof of purchase, such as an order number or confirmation email, must be provided.

• The product must be returned in the same condition in which it was received.

Refund requests that do not meet these conditions may not be approved.

2. Non-Refundable Items and Situations

Refunds will not be issued in the following cases:

• Products that have been used, opened, or tampered with

• Disposable vape products that are no longer sealed

• Orders shipped to an incorrect address provided by the customer

• Change-of-mind requests after the order has been dispatched

• Products damaged due to misuse, improper storage, or handling after delivery

For hygiene and safety reasons, opened or used vape products cannot be returned or refunded unless they are confirmed to be faulty.

3. Damaged, Faulty, or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.

To help us review your claim, please provide:

• Your order number

• Clear photos of the product

• Clear photos of the packaging

• Photos or details showing the damage, fault, or incorrect item received

• A brief explanation of the issue

Once we receive your information, our team will assess the claim. If approved, we may offer a replacement, refund, or other suitable resolution.

4. Refund Process

Approved refunds will be processed back to the original payment method.

Refunds are usually processed within 3–5 business days after approval. Please note that the time it takes for funds to appear in your account may vary depending on your bank or payment provider.

Shipping fees are non-refundable unless the refund is due to a faulty, damaged, or incorrect item confirmed by our team.

5. Return Shipping

Customers may be responsible for return shipping costs unless the item is confirmed to be faulty, damaged, or incorrect.

We recommend using a trackable shipping service when returning items, as we are not responsible for returned parcels that are lost or undelivered.

6. Contact Us

If you need assistance with a refund request, please contact us:

Email: alibarbarboutiqueservice@outlook.com
WhatsApp: +852 5376 8162

We aim to respond to refund requests within 1–2 business days.