FQA
How old do I need to be to purchase a vape?
You must be at least 18 years old to purchase personal vaporizers. We do not sell vaping products to anyone under the age of 18.
Delivery Time
Once your payment has been successfully received, our team will process and dispatch your order within 5 business days.
After your order has been shipped, a tracking number will be provided so you can monitor the delivery status.
Shipping Charges for Online Orders
Standard Shipping
Standard shipping is available for orders under AU$100 at a flat rate of AU$9.99.
Free Shipping
Free standard shipping applies to all orders over AU$100.
Express Shipping
Express shipping is available for all orders and offers faster delivery across Australia.
Please note that delivery times may vary depending on your location, carrier service, and other factors beyond our control.
Important Shipping Notice
Customers are responsible for providing accurate and complete shipping information at checkout, including the full address, city, state, postcode, and contact details.
Incorrect or incomplete address information may result in delivery delays, failed delivery, or additional shipping charges.
What happens after I place an order?
Order Confirmation
After your order has been successfully placed, you will receive an order confirmation email containing your order details.
Customer Service
Please review your order confirmation carefully. If you notice any incorrect information or need to leave a message regarding your order, contact our customer service team as soon as possible at:
alibarbarboutiqueservice@outlook.com
Where can I view my purchase receipt?
You can view your order and payment information through the app or your online account.
Please follow these steps:
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Go to Shopping
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Select Purchase
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View your payment and order details
We will also send an email containing your billing details once your order has been shipped.
If you do not see an email from ALIBARBARBOUTIQUE in your inbox, please check your spam or junk folder.